PRODUCT LITERATURE:
Customer service demands are overrunning companies today. In both business-to-consumer and business-to-business settings, product and service offerings are proliferating and customer interactions are multiplying. This white paper di...
ESSENTIAL GUIDE:
This article in our Royal Holloway Security Series looks at the potential for misuse of virtual currencies and legal landscape in the UK.
ESSENTIAL GUIDE:
This special report from CEB offers some practical proven solutions to help IT leaders recruit and retain a better balance of employees.
EBOOK:
The current economic climate provides a strong reason for firms to turn to the advantages of software. In this 14-page buyer's guide, Computer Weekly looks at the role of datasets in accounting, how technology is helping finance departments control budgets and the importance of integrating automation into business processes.
EZINE:
In this week's Computer Weekly, we look at the global WannaCry ransomware attack that spread over 150 countries – will it be the wake-up call to take cyber security seriously? Also, find out how Moscow is leading the way in smart city digitisation. And our latest buyer's guide examines customer experience management.
WHITE PAPER:
This report looks at the applicability of smart process applications, the drivers for improved case management, and the feature sets required of a modern case management system.
EZINE:
Digital transformation is more than a marketing pitch, it's a step forward into the next generation of channel partnership. Access this channel analysis e-zine to learn how to turn your reluctant channel partners into agents of change.
EBOOK:
Business process management in the digital era is a whole new deal. In this SearchCIO handbook, find out how businesses must adapt BPM systems to meet the needs of the digital customer.
