WHITE PAPER:
This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
WHITE PAPER:
Building on recommendations in the Global e-Sustainability Initiative (GeSI) SMART 2020 report, this paper explains how companies can replace high environmental impact activities with low carbon alternatives through the network. The result? Efficiencies in workplaces, data centers, transportation and logistics, power grids and buildings.
WHITE PAPER:
To enable effective mobile communication, organizations are increasingly spending to ensure productivity and availability. Discover cost-effective applications that improve communications, connect workers, enable collaboration and streamline processes.
EZINE:
In this week's Computer Weekly, we hear from Google executives about how the firm builds, tests and secures its global datacentre estate. We analyse the implications for broadband of the BT and Openreach split. And we find out how artificial intelligence and the internet of things are coming together to deliver new technologies. Read the issue now.
WHITE PAPER:
This document examines the capabilities of DocAve Deployment Manager and offers tips and guidance to help streamline the SharePoint deployment process while maintaining the integrity of all SharePoint staging instances.
EZINE:
In this week's Computer Weekly, as the UK goes to the polls, we take an in-depth look at the political parties' manifestos for technology, and examine what the IT sector wants from the next government. Our latest buyer's guide covers collaboration software. And we analyse an emerging standard for endpoint security. Read the issue now.
PRESENTATION TRANSCRIPT:
This presentation transcript shares with you some of the best ways you can deal with the security challenges associated with your mobile workforce - including data loss and system unavailability.
WHITE PAPER:
Many companies are talking about the advantages of video conferencing. But what results can you expect? How much more productivity will you see? What does the boost to collaboration look like? Which business units benefit most? Get the answers here.
WHITE PAPER:
As companies look for ways to survive during a tough economy, small and medium sized businesses are discovering the benefits of virtual collaboration through video conferencing. And now, advances in technology and price are accelerating this trend.
sponsored by MessageLabs Symantec Hosted Solutions
WHITE PAPER:
Todays wireless work environment poses new challenges for IT departments who must monitor and secure the online interactions of highly distributed and roaming workers. Companies are calling on security experts who can help organizations more effectively manage and protect their distributed workforce via the cloud.