All Research
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Getting Mobile Collaboration Right
Sponsored by: AvayaThis valuable guide offers information and advice to help you prepare and build an intelligent mobile collaboration strategy.
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Mobile Devices Reshaping the Customer Experience: Learn how a mobility strategy can drive innovation and add a competitive edge to your contact center
Sponsored by: AvayaThis resource details the opportunities that mobility presents for contact centers, and offers guidance to help you weave these opportunities into a strategy that empowers you to capitalize on mobile benefits and sharpen your competitive edge.
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Guide to Session Border Controllers: The Good, The Bad, The Ugly
Sponsored by: Sangoma TechnologiesThis e-guide from SearchUnifiedCommunications.com lays out the truth about session border controllers (SBC) – the good, the bad, and the ugly. View now to learn why you need SBC, potential obstacles, and how to overcome them.
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Cisco Unified Communication Manager - Digit Manipulation
Sponsored by: Global KnowledgeReview why we would need to modify either the calling-party or called-party number, or both, to accommodate the various dial-plans that a phone call might encounter. We will also reviewed the tools available to us, as well as the various locations the modifications can be performed.
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Cisco Unified Communications Manager Express
Sponsored by: Global KnowledgeUnified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For small-to-medium sized companies, the Cisco Communications Manager Express, or CUCME, can enable business-class telephony with lower operational costs.
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Cisco Unified Communications Manager
Sponsored by: Global KnowledgeUnified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For most companies, the Cisco Communications Manager Express, or CUCM, can enable comprehensive voice communications with a wealth of advanced features.
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Mobile Video Collaboration: The New Business Reality
Sponsored by: Polycom, Inc.In this resource, learn how three communications megatrends are transforming today's business market and driving the convergence of mobility, video, and collaboration. Also inside, find guidance to help you move forward.
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Understanding Avaya IP Office Short Codes
Sponsored by: Global KnowledgeThis white paper provides a road map to understanding the programming and use of short codes in an Avaya IP Office system. It is based primarily on the codes used with the IPO 8.1 U-Law system with the Essential, Preferred, or Advanced Edition system licenses.
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Avaya CS 1000: Defining Calling Line Identification Numbers
Sponsored by: Global KnowledgeThis white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone.
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Siemens Enterprise Communications Results from Enterprise Connect 2013 “RFP: UC Without Buying a New PBX”
Sponsored by: Siemens Enterprise CommunicationsThis whitepaper will share the results from Enterprise Connect 2013 "RFP: UC Without Buying a New PBX". Inside, you'll find out who proved themselves as a top performer in their UC suite offerings across architecture, functionality, and price categories, and discover how they can help your business.
