Genesys Express sponsored by Genesys
Description:
Genesys Express is a packaged solution providing a completely operational "ready-to-run" multi-channel contact center that can be deployed in days.
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Genesys Inbound Voice sponsored by Genesys
Description:
Genesys Inbound Voice manages all incoming calls (traditional circuit-switched as well as Voice over IP [VoIP] environments) and delivers the caller to the right agent with the right information the first time, regardless of location.
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Genesys IP Contact Center sponsored by Genesys
Description: Genesys' Enterprise IP Contact Center (IPCC) delivers its current fully integrated contact center software suite on industry-standard IP platforms. | |
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Genesys Outbound Voice sponsored by Genesys
Description:
Genesys Outbound Voice allows contact centers to provide additional levels of customer service by creating, modifying, running and reporting on outbound service campaigns using comprehensive software dialer technology.
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Genesys Real-Time Customer Interaction Suite sponsored by Genesys
Description:
Genesys? Real-Time Interaction Suite acts as the central control point for all customer interactions. The suite is hardware-independent, runs on multiple operating systems and communicates with and ties together the myriad systems in a call center.
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Genesys Voice Platform sponsored by Genesys
Description:
Genesys Voice Platform is an advanced software-only product that brings Internet technologies to the world of voice ? enabling a new breed of voice self-service applications.
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Genesys Web sponsored by Genesys
Description:
Genesys Web is an optional interaction channel for the new Genesys Customer Interaction Platform that allows customers to enter text questions into their browsers and view responses from call center agents in real-time.
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Intel® Contact Center Solutions sponsored by Intel
Description:
Solution providers can build advanced contact centers using open, standards-based building block components from Intel that handle call and media processing on industry-standard servers.
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Liberation 6000 sponsored by TeleDirect
Description: TeleDirect’s Liberation 6000™ is a customer interaction management system, which provides businesses with marketing tools that increase revenue opportunities. | |
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Nuasis NuContact Center™ sponsored by Nuasis
Description: The Nuasis NuContact Center™ is next-generation software for handling customer inquiries via the phone, e-mail, fax, and web. |  |
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OneSight® Telephony Monitors sponsored by Empirix
Description:
OneSight Telephony Monitors provide real-time monitoring and alerting for the voice applications that support the automated customer services offered by a contact center.
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Onyx Contact Center sponsored by Onyx Software Corporation
Description:
The Onyx Contact Center solution can help you optimize these business processes, dramatically increasing the productivity of your contact center agents.
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Oracle TeleService sponsored by Oracle Corporation
Description:
Oracle TeleService integrates with all your CRM applications to automate the entire problem resolution process, whether the request arrives by phone, email or the web.
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PowerCenter™ sponsored by Astute Solutions
Description: PowerCenter is a consumer response database system that tracks, logs, and responds to inbound inquiries, comments and complaints while providing online access to product, company, and customer information. |  |
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PowerCenter™ Email Management System sponsored by Astute Solutions
Description: PowerCenter EMS adds suggested and automated email response, supported by intelligent message analysis, to PowerCenter™ and ePowerCenter™’s integrated email handling function. | |
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MORE SPECIFIC TOPICS:
Contact Center Workforce Management Software