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PowerCenter™ Interaction sponsored by Astute Solutions 
Description: PowerCenter Interaction manages customer interactions from multiple sources and routes them to the appropriate person for handling.

Service Interaction Center® sponsored by Interactive Intelligence, Inc. 
Description: Service Interaction Center® (SIC), a Service Provider gains sophisticated interaction processing capabilities just by connecting one or more new Windows 2000 servers to their TCP/IP network.

VoIP Predictive Dialer sponsored by DialResults 
Description: Predictive Dialers Results is a resource for dialer education and predictive dialing support for any type of call centers predictive dialing environment.

White Pajama Customer Service Automation Solution sponsored by Contactual, Inc. 
Description: White Pajama is a leading provider of customer service automation solutions for companies serious about every customer communication.

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