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Product: |
Concerto LYRICall Agent Desktop |
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Company: |
Concerto Software |
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Type: |
Software |
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Description: |
Concerto’s LYRICallTM software provides an easy-to-use tool for rapid deployment of agent screens and scripts. No programming skills are required ? wizards and templates guide designers through the creation of contact center applications. LYRICall, the industry?s first browser-based application and scripting tool can be integrated with Unison®, EnsembleTM and ContactProTM solutions to maximize agent productivity.
LYRICall gives agents access to a variety of data sources including host systems, legacy applications, the Internet, corporate intranets and extranets. LYRICall allows agents to quickly and seamlessly access the information they need to conduct successful customer calls.
The LYRICall? application is the browser-based desktop automation tool for Unison®, Ensemble?, and ContactPro? software products. The software provides the following benefits:
? Maximizes Agent Productivity by providing agents with immediate access to information from a variety of data sources your agents can be more effective and productive.
? Improves Customer Satisfaction by providing agents with scripting and directed navigation and enabling them to quickly provide complete and accurate information to customers.
? Increases Management Control through easy building of business rules into agent scripts and through tracking with real-time agent key performance indicators. |
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Related Products: |
Contact Center Software | Legacy Applications Software | Web Applications Software | Web Browsers |
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