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Product: |
N-Focus |
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Company: |
Netlert Communications, Inc. |
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Type: |
Software |
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Description: |
N-Focus is a truly unique software solution that gives you valuable insight into the operations of your call center. Rather than simply displaying performance metrics for agents within your call center, N-Focus summarizes and displays performance profiles of your call center agents, call center skill sets (departments), and even your entire call center.N-Focus can provide valuable information on:
- Agent productivity - which call center personnel are most and least productive by calls handled
- Which agents are improving or declining in performance over time?
- Skill set productivity - which call center skill sets or departments are most and least productive by calls handled and average call times
- Which skill sets are improving or declining in performance over time?
- Is your entire call center improving or declining in over performance?
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View All Company's Documents
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Related Products: |
Call Center Software | Contact Center Workforce Management Software |
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