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Product: |
Nuasis NuContact Center™ |
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Company: |
Nuasis |
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Type: |
Software |
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Description: |
The Nuasis NuContact Center™ is next-generation software for handling customer inquiries via the phone, e-mail, fax, and web. The NuContact Center is a single, distributed system that replaces multiple legacy ACD systems. It intelligently routes and queues customer contacts across multiple geographically dispersed call centers.
A unique Enterprise Routing Architecture™ allows multiple contact centers to be managed as a single center. It provides best-agent routing across the entire network of centers, consolidated reports from all centers and on all media types, and sets a new standard for reliability. As a totally IP-based solution the system delivers a new level of system reliability and leverages investments in the existing enterprise network. It also offers a low cost of deployment and the quickest payback of systems currently on the market by reducing labor, hardware, and network costs. |
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Related Products: |
Contact Center Software | Customer Service | IP Contact Centers |
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