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Product: |
PowerCenter™ Interaction |
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Company: |
Astute Solutions |
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Type: |
Software |
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Description: |
PowerCenter Interaction manages customer interactions from multiple sources and routes them to the appropriate person for handling. It includes:
- Queuing of customer phone calls, email, web interactions and faxes through a single ACD engine
- Views of multiple queues and workgroups at the same time
- Real time monitoring, recording and reporting to quality control
- Custom queue announcements and call flow to provide customers accurate information
- Enables screen pops with each customer interaction for increased agent productivity and faster case closed times
- Skills-based routing for maximum efficiency
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Related Products: |
Automatic Call Distribution Systems | Contact Center Software | Customer Interaction Services |
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