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Product: |
Genesys for Managed Services |
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Company: |
Genesys |
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Type: |
Service |
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Description: |
A managed services call center solution is a flexible ?pay-as-you-go/on-demand? call-center software solution that is provided to enterprises by a Managed Service Provider (such as a major telecommunications service provider). Genesys is the world?s #1 call center software provider and powers solutions from many of the world?s leading managed service providers - many of whom provide a particular industry expertise as part of their overall value-added solution. Genesys is also the leading supplier of a managed services software infrastructure to carriers and service providers who deliver managed services to enterprises. Genesys managed services call center solutions enable any type of customer interaction (voice, email, web chat, etc). In addition, Genesys also provides self-service voice capabilities for managed services offerings (automated voice response systems integrated with companies existing websites) with an award-winning platform that has recently been recognized by industry analysts as the leading self-service voice platform.
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Related Products: |
Call Center Software | Management Service Providers | SMBs | Software as a Service |
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