|
Product: |
Cisco Unified Contact Center Enterprise |
 |
|
Company: |
Cisco Systems, Inc. |
|
Type: |
Software |
|
Description: |
Cisco Unified Contact Center Enterprise (formerly known as Cisco IP Contact Center [IPCC] Enterprise) delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management over an IP infrastructure. Cisco Unified Contact Center Enterprise combines multichannel automatic call distributor (ACD) functionality with IP telephony in a unified solution, enabling companies to rapidly deploy a distributed contact center infrastructure.
|
|
View All Company's Documents
|
| |
|
Related Products: |
Contact Center Software | CTI (Computer Telephony Integration) | IP Contact Centers |
|
