Unified Communications Research Library

Product Type: Help Desk Software

Target User: IT Manager, Help Desk Manager, Network Admins

IT Problem:
How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.

IT Download Description:
Help Desk Authority is an industry leading help desk software solution for tracking tickets and shortening the lifecycle of help desk issues. This easy-to-install solution enables your help desk staff to manage end-user issues and keep them from falling through the cracks.

With proven scalability, user self-service, extensive customization and Web and Windows interfaces, this solution delivers the tools that help desk professionals need the most.

Whether your help desk needs are simply improving your ticket tracking system and gaining control of your assets or more complex such as giving end-users self-service capabilities or remotely managing PCs; Help Desk Authority is the answer.

Download size: 186MB

Terms of Trial License: 30-Day free trial

Special Requirements:
Server Requirements for HDA & HDA add-ons
Windows and Web applications:

Windows Server 2008

Windows Server 2003 (SP1 or higher)

Windows 2000 (SP3 or higher)

Windows Vista

Windows XP (SP1 or higher)

1 GHz or faster is recommended

512 MB RAM or more is recommended

100 MB Disk Space (per application)

SQL 2000 or greater, SQL Express 2005 or greater (MS Access available in evaluation copy only)

Screen Resolution—1024x768 or greater

Web Server—IIS 7, IIS 6 (Windows 2003), IIS 5.1 (Windows XP), IIS 5.0 (Windows 2000)