Unified Communications Research Library

Product Type: VI Service Desk Version 4.0.1

IT Problem:
VI Service Desk fulfills the need to provide consistent, centralized service and support. Tickets are prioritized, assigned to the proper resources and escalated to the next support tier when necessary. Robust Ad-hoc reporting helps IT track trends and justify change.

IT Download Description:
The VI Service Desk is a Lotus Notes® Help Desk application for IT Service Management, Incident Management, IT Projects and Workflow Automation with complete Hardware & Software Asset Management. Contained in a simple and intuitive interface, the VI Service Desk is the ideal Help Desk solution for small to large organizations running Lotus Notes Domino that need to manage requests, incidents, problems, changes, automate office tasks or track technology assets. key features include: End User Self Help Interface, Fully Web Enabled, Configurable Auto Assignment and Task Generation, Auto-Escalation Rules, Service Level Agreements, Email Routing, Bi-directional Correspondence, Instant Message End Users/Analysts, Close tickets rapidly with Smart Resolution Auto-find, Knowledge Base, Software License Tracking, Robust Ad-hoc Reporting with Charts and Excel Export for expanded portability.

Download size: 10MB

Terms of Trial License:
This is a 30 day trial, with the intent to educate the user in order to make an informed decision. If more time is required to properly evaluate the product an extension may be requested. Full Support is provided during the entire evaluation process by a dedicated consultant and senior developer.

Special Requirements:
The VI Service Desk is designed to run on a Notes Domino Server, version 6 and above.