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ABSTRACT:

As one of the most telephony-heavy customer support networks in the world, AAA serves millions of people 24/7/365. However, to maintain their reputation – and support a growing customer base – AAA Southern New England needed to upgrade their out of date call center.

In this case study, uncover the solution AAA used to establish their new call center, extend redundancy, improve disaster recovery capabilities, and help their customers in a more efficient manner.

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