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Improve Reliability and Scalability with VoIP and SIP

Cover

As one of the most telephony-heavy customer support networks in the world, AAA serves millions of people 24/7/365. However, to maintain their reputation – and support a growing customer base – AAA Southern New England needed to upgrade their out of date call center.

In this case study, uncover the solution AAA used to establish their new call center, extend redundancy, improve disaster recovery capabilities, and help their customers in a more efficient manner.

Vendor:
Carousel Industries
Posted:
13 Apr 2012
Published
13 Apr 2012
Format:
PDF
Length:
4 Page(s)
Type:
Case Study
Language:
English

This resource is no longer available.