Analyzer sponsored by VoiceObjects
Description:
VoiceObjects' Analyzer product provides the ideal environment for business intelligence, that helps to discover hidden issues and opportunities.
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Astute Education Services sponsored by Astute Solutions
Description: Astute Education Services has a curriculum and delivery method to get the right knowledge to the right people at the right time—whether it's in the classroom or over the Internet, at your location or ours. |  |
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Automated Agents sponsored by Voxify
Description:
Automated Agents are speech applications that are customized for you based on industry-specific templates and can be deployed in as little as 8 weeks.
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CallGen™ sponsored by Sigmaworx, Inc.
Description: CallGen is a comprehensive and flexible solution for inbound, outbound, and blended call centers. The modular design enables CallGen to meet you current needs, with the ability to meet your future business needs by enabling additional modules. | |
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Cisco Unified Contact Center Enterprise sponsored by Cisco Systems, Inc.
Description:
Cisco Unified Contact Center Enterprise (formerly known as Cisco IP Contact Center [IPCC] Enterprise) delivers intelligent contact routing, call treatment, network-to-desktop computer telephony integration (CTI), and multichannel contact management.
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Concerto LYRICall Agent Desktop sponsored by Concerto Software
Description: Concerto’s LYRICallTM software provides an easy-to-use tool for rapid deployment of agent screens and scripts. |  |
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Contactual OnDemand Contact Center sponsored by Contactual, Inc.
Description: Delivered as a Hosted Contact Center, Contactual OnDemand Contact Center is a full-featured, enterprise-class call/contact center product without all of the integration headaches of premise-based equipment. |  |
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cTouch sponsored by Cintech LLC
Description: cTouch includes two product options: cChat, a live online messenger/manager, and cMail, an email management and response application. | |
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Customer Contact Center Solutions sponsored by Astute Solutions
Description:
Astute's Customer Contact Center products include solutions for customer issue and resolution, root cause analysis, quality improvement, measurement and results, order management, reporting, response and fulfillment.
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eCare sponsored by Netopia, Inc.
Description: Netopia eCare 3.0 is an award winning solution that connects support agents and their customers with a live collaboration link. |  |
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eGain LiveWeb™ sponsored by eGain Communications Corp.
Description:
eGain LiveWeb™ brings interactive customer assistance to critical sales and service situations.
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eGain SelfService™ sponsored by eGain Communications Corp.
Description:
eGain® SelfService™ is based on the notion of adaptive self-service and has two innovative features that differentiate it from other self-service systems.
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eGain Service 7 sponsored by eGain Communications Corp.
Description:
eGain Service™, the industry's most innovative and complete suite of customer service and contact center software, helps organizations transform their traditional call centers into multichannel customer interaction hubs.
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ePowerCenter™ sponsored by Astute Solutions
Description: ePowerCenter is the web-based version of the popular PowerCenter client/server consumer response database and tracking system. | |
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Genesys Contact Navigator sponsored by Genesys
Description:
Genesys Contact Navigator (Agent Desktop) is an intuitive, agent-friendly desktop designed from the ground-up for multimedia communication. It improves the efficiency of agents and facilitates call center management.
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MORE SPECIFIC TOPICS:
Contact Center Workforce Management Software