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Customer Relationship Management: The Winning Strategy in a Challenging Economy
sponsored by Microsoft
 | White Paper: | Posted: 15 Sep 2009
| | Published: | 08 Apr 2009 | |
Summary: |
In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve.
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The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success
sponsored by Microsoft
| White Paper: | Posted: 14 Sep 2009
| | Published: | 14 Sep 2009 | |
Summary: |
This white paper explains the importance of flexible software architecture, and how the right CRM solution can support and even advance an organization’s ability to evolve in lock-step with changes as they occur--enabling them to attain and maintain a competitive advantage.
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CRM and Social Networking: Engaging the Social Customer
sponsored by Microsoft
| White Paper: | Posted: 14 Sep 2009
| | Published: | 09 Jun 2009 | |
Summary: |
As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions.
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Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional
sponsored by Microsoft
| White Paper: | Posted: 10 Sep 2009
| | Published: | 28 Jun 2007 | |
Summary: |
This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2). There are many different solutions available to encrypt data on disk.
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High-End Real Estate Company JBMRA Puts Mobile Brokers in Prime Position to Increase Sales—with Microsoft Dynamics CRM Live
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 10 Sep 2009 | |
Summary: |
Microsoft Dynamics CRM Live eliminated the risk of losing decentralized customer data. The firm's information is protected on Microsoft hosted servers that utilize reliable data backup processes and technologies. The application allows mobile users to access and input data on the move, something that brokers could not do previously.
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Agency Chooses New Technology to Drive Up Tourism and Strengthen Customer Relations
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 14 Apr 2008 | |
Summary: |
The goal of South African Tourism's global employees is to increase tourism to the nation to help enhance the nation's economy. To address this issue they utilized the research of a tier-one customer relationship management consultancy and selected Microsoft Dynamics™ CRM 4.0.
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NBA Basketball Team Scores with Sales Force Automation Tool
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 11 Apr 2008 | |
Summary: |
Read how a Microsoft Dynamics solution helped a NBA Basketball team gain benefits such as system connectivity, sales force automation, and enhanced productivity.
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Consultancy Deploys Productivity-Enhancing CRM Solution to Gain Competitive Advantage
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 15 Apr 2008 | |
Summary: |
After an extensive search for a solution, Lure Executive Services chose to implement Microsoft Dynamics™ CRM Online.
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Switching from Salesforce.com to Microsoft Dynamics CRM Helps Jones Lang LaSalle Implement Global Enterprise Model
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 22 Jul 2008 | |
Summary: |
Microsoft Dynamics CRM has enabled Jones Lang LaSalle to share customer and account information globally, while still offering functionality tailored to the unique processes of its many business units and more than 700 local offices.
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Teachers Association Turns to Centralized Data Repository to Improve Member Service
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 16 Apr 2008 | |
Summary: |
The California Teachers Association (CTA) relies on a complex and highly integrated IT environment to capture and manipulate data. CTA wanted to add a customer relationship management solution to better support its members. After exploring several alternatives, CTA chose to deploy Microsoft Dynamics™ CRM.
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Microsoft Dynamics CRM Online Case Study: High Five Sportswear
sponsored by Microsoft
| Case Study: | Posted: 10 Sep 2009
| | Published: | 09 Sep 2009 | |
Summary: |
Learn how a sports apparel company was able to drastically improve customer service by adopting Microsoft Dynamics as their CRM system.
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Increase Workforce Productivity Using Microsoft Dynamics CRM and Windows Mobile
sponsored by Microsoft
 | Webcast: | Posted: 09 Sep 2009
| | Premiered: | Available On Demand | | | Speaker: |
Jeff Lowe, Solution Specialist, Microsoft Dynamics
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Summary: |
In this presentation, we explain how Microsoft can help your employees be more nimble, productive, and responsive to your customers by providing them with access to the critical information they need to make decisions.
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Drive Real-World Business Processes with Microsoft Dynamics CRM
sponsored by Microsoft
| Webcast: | Posted: 09 Sep 2009
| | Premiered: | Available On Demand | | | Speaker: |
Jeff Lowe, Solution Specialist, Microsoft Dynamics
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Summary: |
Watch this webcast to learn how Microsoft Dynamics CRM can help you develop and strengthen profitable customer relationships.
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Microsoft Dynamics CRM Online Case Study: Data Reduction Systems
sponsored by Microsoft
| Case Study: | Posted: 09 Sep 2009
| | Published: | 09 Sep 2009 | |
Summary: |
Learn why Data Reduction Systems, an information and data retention service provider switched Microsoft Dynamics CRM from salesforce.com to improve all areas of customer management.
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Introduction to Microsoft Dynamics CRM Online
sponsored by Microsoft
| Webcast: | Posted: 09 Sep 2009
| | Premiered: | Available On Demand | |
Summary: |
This webcast, with an introduction from Steve Ballmer, Microsoft CEO, examines the importance of CRM software has on a company’s bottom line.
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