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Reports on Call Centers published by Avaya Inc.

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 MORE GENERAL: IT Service Centers
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Contact Centers for Dummies
sponsored by Avaya Inc.
Book: | Posted: 21 Nov 2008
Published:21 Nov 2008
Summary: This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.
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Cost Cutting in IT to Cope with Economic Slowdown
sponsored by Avaya Inc.
White Paper: | Posted: 01 Jul 2008
Published:05 Mar 2008
Summary: IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available.
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Roadmap for Implementing a Multi-Site IP Contact Center
sponsored by Avaya Inc.
White Paper: | Posted: 20 May 2008
Published:01 Mar 2007
Summary: Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure.
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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
sponsored by Avaya Inc.
White Paper: | Posted: 08 Feb 2008
Published:08 Feb 2008
Summary: This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
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