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Reports on TCO published by Avaya Inc.

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Is Now the Time to Migrate to IP Telephony? Re-evaluating the Risks and Rewards
sponsored by Avaya Inc.
White Paper: | Posted: 13 Nov 2008
Published:13 Nov 2008
Summary: As companies with aging voice infrastructures face end of life considerations, there has been a tendency to delay migration planning based upon un-examined fears and exaggerated risks associated with the current capabilities of IP Telephony.
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IDC Research: Midmarket Companies Build On IP Telephony for Competitive Advantage
sponsored by Avaya Inc.
White Paper: | Posted: 13 Nov 2008
Published:13 Nov 2008
Summary: Written for technology decision makers in midsize companies, renowned IDC analyst Ray Boggs leverages recent research studies to provide fresh insight on the changing midmarket telephony environment.
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Cost Cutting in IT to Cope with Economic Slowdown
sponsored by Avaya Inc.
White Paper: | Posted: 01 Jul 2008
Published:05 Mar 2008
Summary: IT organizations are under pressure to reduce the cost of IT and to use IT to reduce the operating costs of the enterprise. This report compiles a list of common IT-related budget-cutting ideas with links to specific research currently available.
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IP Telephony: Accurately Measuring the Total Cost of Ownership in the Branch Environment
sponsored by Avaya Inc.
White Paper: | Posted: 09 Jun 2008
Published:01 Jan 2007
Summary: As technical barriers are eliminated and more organizations begin to adopt Internet protocol based telephony, companies are finding there are demonstrable, real-world total cost of ownership (TCO) advantages associated with implementing IPT solutions.
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Productivity Success Factors for the Mid-Market
sponsored by Avaya Inc.
White Paper: | Posted: 02 Jun 2008
Published:01 Jan 2008
Summary: Productivity-enhancing technologies such as conferencing and collaboration enable people to work together via real or non-real time communication, and share or exchange information, including documents and other types of content.
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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience
sponsored by Avaya Inc.
White Paper: | Posted: 08 Feb 2008
Published:08 Feb 2008
Summary: This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center.
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