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ABSTRACT:

The cloud has become a viable option for many organizations to cut costs, reduce space and hardware requirements, and increase flexibility. Since the cloud has taken over many aspects of your computing environment, is it a good idea to move your contact center and unified communications (UC) strategies there?

This webcast explores the option of leveraging the cloud for your contact center and UC. Uncover the benefits and opportunities of cloud-based solutions, and get helpful hints for deciding whether being in the cloud or on-premise is best for your organization. Learn about the challenges of premise-based contact centers, benefits of moving communications to the cloud, best practices for cloud-based options, and much more.

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