WEBCAST:
This on-demand webcast investigates performance management and analytics tools that can help drive success in finance and risk management. Watch now to discover product updates, best practices, and more.
EGUIDE:
In this SearchCRM.com expert e-guide, get an inside look at common practices for measuring contact center and organizational performance, and learn how you can transform metrics into a world-class customer experience.
WHITE PAPER:
Access this whitepaper to discover one business process management system that not only provides a scalable future, but dynamically handles workloads throughout many servers during overload situations.
WHITE PAPER:
Monitoring tools are often used today in order to view the true impact of events. Access this case study white paper that explains how Playtech, a gaming software company, relies on monitoring tools to ensure uninterrupted, high quality service.
WEBCAST:
This presentation considers the advantages that come with real-time customer churn intervention. Watch now to discover how machine learning and text analytics can help your company step in at the right time to avoid losing valuable customers.
WHITE PAPER:
This white paper discusses the role of user profile management. HP’s solution for this business issue is discussed as a means of addressing the subscriber experience infrastructure.
WHITE PAPER:
The following white paper discloses a sure-fire way to track and analyse performance across an infinitely expanding number of channels and campaigns.
EZINE:
Download Perform today for informative and insightful articles including how open source is changing the face of enterprise software, tips from the field on how to ignite enterprises to reach new levels of performance excellence, and deliver unmatched insight to users.
WHITE PAPER:
This white paper introduces an integrated business intelligence and performance management solution that gives users self-service access to the tools and data they need to make timely, accurate decisions.