IT Infrastructure Library Reports

Gartner Symposium: The World’s Most Important Gathering of CIOs and Senior IT Executives
sponsored by Gartner
BROCHURE: A powerful convergence of forces — mobile, social, cloud and information — is rapidly reshaping how business gets done now and in the future. Gartner believes CIOs and senior IT executives are at the center of this transformation, leading the creation of the digital enterprise.
Posted: 16 Sep 2013 | Published: 16 Sep 2013

Gartner

IT Service Management: Lay the foundation for reliable IT operations and support
sponsored by BMC-Accenture
WHITE PAPER: As companies strive to improve performance, they typically encounter several challenges along the way. This white paper describes a few of these obstacles and explains why a service-oriented, lifecycle-based approach to management is essential.
Posted: 19 Aug 2011 | Published: 19 Aug 2011

BMC-Accenture

The shift from servers to services: Charting your future in the cloud era
sponsored by Hewlett Packard Enterprise
WEBCAST: The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals.
Posted: 26 Nov 2013 | Premiered: Nov 26, 2013

Hewlett Packard Enterprise

Expand Your Services and Your Bottom Line
sponsored by LabTech Software
EBOOK: To remain relevant in the world of IT today, you need to think big. Access this e-book today, which introduces six must-have services that will boost your bottom-line and provide far-reaching benefits to your clients.
Posted: 31 Jan 2014 | Published: 21 Jan 2015

LabTech Software

Serena Service Manager
sponsored by SERENA Software, Inc.
WHITE PAPER: This white paper gives an overview of the IT service management (ITSM) market and provides criteria for for successful vendor assessment and product implementation.
Posted: 10 Aug 2011 | Published: 31 Jul 2011

SERENA Software, Inc.

Adopting ITSM Technology to Support ITIL Initiatives
sponsored by ServiceNow
WHITE PAPER: Discover how Yale University used new ITSM technology and ITIL best practices to deliver world-class IT services.
Posted: 19 May 2014 | Published: 07 May 2013

ServiceNow

The Software-Defined Business: Support Big Data Analytics and IT Change
sponsored by IBM
EBOOK: The following ebook explores the most frequently asked questions about SDEs. Find out what they are, why they matter, and what they can do for your enterprise. Read on to learn more.
Posted: 16 Apr 2014 | Published: 16 Apr 2014

IBM

Daily Active Directory Administration: Simplified, Streamlined - and Successful
sponsored by Dell Software
TECHNICAL ARTICLE: In this Quest white paper, learn how automating AD improves your efficiency and reduces mistakes, helping you to break free from the headaches and the daily AD grind. Read this white paper today.
Posted: 02 Oct 2009 | Published: 02 Oct 2009

Dell Software

Presentation Transcript: Unified Approach to Managing the Virtual Environment
sponsored by Forsythe
PRESENTATION TRANSCRIPT: In this presentation transcript, learn about a unified approach to IT management. Discover how to decrease complexity introduced by virtualization and cloud computing to ensure optimal performance of your virtual and physical environments.
Posted: 04 Dec 2009 | Published: 04 Dec 2009

Forsythe

Why You Should Take a Holistic Approach to ITIL and Service Support
sponsored by BMC Software, Inc.
WHITE PAPER: In these tough economic times, how do you address the challenge of reducing costs without diminishing your service quality? Companies can lower costs significantly and meet the growing demand for services by taking a more holistic approach. This paper discusses the importance of taking a unified approach to service support management and...
Posted: 18 Jun 2009 | Published: 15 Jun 2009

BMC Software, Inc.