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Banks, utilities, retailers, and the like are taking advantage of incoming calls and Web visits to make offers to existing customers. In this paper learn how with real-time offer management applications, can help leverage customer information.
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This white paper addresses high labor costs that are inevitable with contact centers and how a telecommuting or home agent program can greatly reduce your labor cost while increasing productivity of your contact center.
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This collection of journal articles focuses on the many facets of enterprise performance management that can help organizations thrive through the recovery, including; integrating the financial close and reporting process, managing the transition to IFRS, centralized enterprise dimension management.
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The key takeaway here is that inter-AP protocols are free, but controllers are not. In a market where all enterprise-class APs cost roughly the same, removing the controller hardware and feature licensing from the equation results in an immediate and extremely significant CAPEX decrease.
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In today’s global economy, information exchange is vital. Competitive advantage goes to the companies that can share information and collaborate quickly and accurately in the most cost-effective manner. Read this white paper now to learn how to effectively lower the costs of your business's document capture process.
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This document briefly covers key differences between IBM® WebSphere® Application Server and Oracle WebLogic Server. While both products are of high quality and will perform well even in demanding mission-critical environments, there are still some differences in their efficiency and resulting total cost of ownership.
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Lacking a strategic solution for Enterprise License Optimization most organizations are greatly overspending on some licenses and out of compliance on others, putting them at risk of costly software license audits. FlexNet Manager Suite is a comprehensive and proven solution for Enterprise License Optimization and license compliance management.
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In this analysis, Frank Buytendijk examines what information management means, and describes a complete spectrum of business cases, ranging from tactical cost reduction to transformational impact on the organization’s business model.
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This white paper provides a business case for considering Vietnam as an offshore outsourcing destination, and offers specific examples from the IT and software industries, including a US software testing firm with a facility in Vietnam.
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Continuous improvement, improving processes and increasing efficiencies are important when the economy heads south. Although the current economic situation is improving, many organizations are opting to keep operational expenses on a tight leash. View this paper to learn how to Increase productivity and reduce costs across the enterprise.
