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VoIP and Lower TCO Will Drive Adoption of Hosted On-Demand Contact Centers
sponsored by Five9
 | White Paper: | Posted: 10 Sep 2009
| | Published: | 10 Sep 2009 | |
Summary: |
Read this paper to learn how organizations that have selected a hosted contact center solution have minimized or even eliminated the cost of their IT or telecom support departments. Keep reading to learn what the benefits a hosted contact center solution can have for your company.
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Efficiency, Effectiveness and Customer Loyalty in the Insurance Contact Center
sponsored by Infor CRM
| White Paper: | Posted: 22 Jul 2009
| | Published: | 22 Jul 2009 | |
Summary: |
Read this paper to learn how important an efficient and effective contact center is and how Infor CRM Epiphany Contact Center enables carriers to create a highly efficient, customer-centric, multichannel contact center, providing a better customer service experience and increasing customer loyalty.
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Best Practices in the Call Center: A Customer Touch-Point Methodology
sponsored by Oracle Corporation
| White Paper: | Posted: 26 Jan 2009
| | Published: | 26 Jan 2009 | |
Summary: |
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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CRM without Compromise: A Strategy for Profitable Growth
sponsored by SAP America Inc
| White Paper: | Posted: 07 Nov 2007
| | Published: | 01 Apr 2007 | |
Summary: |
This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, holistic approach to CRM across the enterprise to gain a competitive advantage and profitable growth.
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Still Struggling to Reduce Call Center Costs without Losing Customers?
sponsored by SAP America Inc
| White Paper: | Posted: 01 Feb 2008
| | Published: | 01 Feb 2008 | |
Summary: |
Efficient call centers that also meet customer expectations is a challenge that many organizations face. Discover the key steps to turning your call center into a strategic asset.
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Data Center Facilities IT Handbook, Ch 4 - Data Center Design and Build Out
sponsored by Dell, Inc. and Intel
| eBook: | Posted: 10 Aug 2009
| | Published: | 10 Aug 2009 | |
Summary: |
A successful data center construction or renovation project requires managers to
carefully follow each phase of the process - design, construction, review and acceptance. Read this eBook Chapter to learn more.
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Podcast: Data Center Construction and Renovation - Vendor Podcast
sponsored by Dell, Inc. and Intel
 | Podcast: | Posted: 20 Nov 2009
| | Premiered: | 20 Nov 2009 | | | Speaker: |
Stephen J. Bigelow, Senior Technology Writer, TechTarget
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Summary: |
Listen to this podcast to learn key considerations for building a new data center. Receive strategies for each step of your infrastructure construction, from the data center design to finding the right contractor to carry out the project.
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Data Center Construction and Renovation - Vendor Webcast
sponsored by Dell, Inc. and Intel
 | Webcast: | Posted: 20 Nov 2009
| | Premiered: | Available On Demand | | | Speaker: |
Stephen J. Bigelow, Senior Technology Writer, TechTarget
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Summary: |
Watch this webcast to learn key considerations for building a new data center. Receive strategies for each step of your infrastructure construction, from the data center design to finding the right contractor to carry out the project.
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Windows Server and Storage eBook, Ch 3 - Assess Your Data Center Storage Needs
sponsored by Dell, Inc. and Intel
| eBook: | Posted: 11 Aug 2009
| | Published: | 10 Aug 2009 | |
Summary: |
Servers play a crucial role in daily enterprise operations. But even the most powerful and resilient servers are useless without adequate storage. Storage solutions contain the operating systems, applications and virtual images needed to operate every server. This eBook chapter will help you better understand your data center storage challenges.
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The 10 Worst Practices for Technical Support and How to Overcome Them
sponsored by NTR Global
| White Paper: | Posted: 29 Oct 2009
| | Published: | 29 Oct 2009 | |
Summary: |
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well?intentioned management blunders and discuss good and bad uses of support technology.
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Case Study: Unified Communications and Indiana University Medical Group
sponsored by CDW Corporation
| Case Study: | Posted: 08 Sep 2009
| | Published: | 01 Sep 2009 | |
Summary: |
When outdated equipment and disparate systems were hampering in-house communications, customer service, and workflow, Indiana University Medical Group turned to CDW for a three-part Cisco solution. This case study gives details on the benefits they gained.
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The Pitfalls of Server Virtualization - Expert Webcast
sponsored by Dell, Inc. and Intel
| Webcast: | Posted: 27 Aug 2009
| | Premiered: | Available On Demand | | | Speaker: |
Stephen J. Bigelow, Senior Technology Writer, TechTarget
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Summary: |
In this expert webcast, you'll learn the most common issues involved with server virtualization and how to overcome them.
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Dell™ | VMware ESX/ESXi 3.5 Virtualization Reference Architecture
sponsored by Dell and VMware
| White Paper: | Posted: 17 Nov 2009
| | Published: | 01 Sep 2008 | |
Summary: |
This white paper describes validated architectures for Dell | VMware™ virtual infrastructures. The Virtualization RA is intended to provide customers with an example basis to consider, evaluate, and select the Dell virtualization solution components that best fit their requirements.
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Windows Server Provisioning for High Availability - Expert Webcast
sponsored by Marathon Technologies
| Webcast: | Posted: 09 Oct 2009
| | Premiered: | Available On Demand | | | Speaker: |
Stephen J. Bigelow, Senior Technology Writer, TechTarget
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Summary: |
Businesses rely heavily on their servers, so if they fail productivity is lost. This expert webcast explores the dangers of unplanned server downtime. Discover some of the most important planning, configurations and management issues for server high availability.
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Overcoming problems with RAID - Expert Webcast
sponsored by Dell, Inc. and Intel
| Webcast: | Posted: 27 Aug 2009
| | Premiered: | Available On Demand | | | Speaker: |
Stephen J. Bigelow, Senior Technology Writer, TechTarget
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Summary: |
In this expert webcast, learn how to recognize and deal with common RAID issues in storage arrays.
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Human Capital Management: How Top Organizations Drive Company Profits Efficiently
sponsored by SAP America Inc
| White Paper: | Posted: 01 Feb 2008
| | Published: | 01 Jan 2007 | |
Summary: |
The study finds that the best human capital management organizations constantly reassess their processes to strike a balance in the drive to optimize efficiency, cost, and service delivery in a continually changing environment.
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Backup and Recovery for Microsoft Exchange Server - Data Domain Deduplication Storage Best Practices Guide
sponsored by Data Domain
| White Paper: | Posted: 08 May 2009
| | Published: | 08 May 2009 | |
Summary: |
In many companies, Microsoft Exchange is now commonly viewed as a mission-critical application. Protecting Exchange information is critical and backup is still the primary method used. This paper focuses on the traditional backup and recovery practices for Microsoft Exchange Server along with solutions from Data Domain.
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Addressing the challenges of implementing a customer-centric strategy
sponsored by Infor CRM
| White Paper: | Posted: 05 Dec 2008
| | Published: | 05 Dec 2008 | |
Summary: |
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the emerging CRM concept of continuous customer dialogue through multi-channel touchpoints.
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Why Change Schedulers?
sponsored by BMC Software, Inc
| Webcast: | Posted: 09 Oct 2009
| | Premiered: | Available On Demand | |
Summary: |
Job Scheduling tools are often perceived to reduce operational costs and increase IT efficiencies. Attend this webinar to find out how companies reduce their costs by switching to BMC CONTROL-M.
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PODCAST: Getting There From Here: Delivering Unified Communications to Your Organization - Part 1 - Vendor Podcast
sponsored by IBM
| Podcast: | Posted: 10 Sep 2009
| | Premiered: | 10 Sep 2009 | | | Speaker: |
Marty Parker, Principal, UniComm Consulting, LLC.
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Summary: |
This podcast explains the business value of unified communications to improve productivity by streamlining processes. Discover how to get started and which considerations to keep in mind when implementing this technique. Gain an understanding of various use cases of this approach and determine which applications best fit your needs.
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Implementing Cisco's Web 2.0 Collaboration Technologies
sponsored by Global Knowledge
| White Paper: | Posted: 26 May 2009
| | Published: | 26 May 2009 | |
Summary: |
As technology evolves, there is a never-ending question to designers and implementers: "What is coming next?" The answer is "Collaboration." The move to collaboration is strengthened by the actions of Cisco and Microsoft, as they have each unveiled several collaborative technologies and the means to integrate them utilizing Web 2.0 programming.
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Surviving and Thriving in the Customer-Driven Age
sponsored by Oracle Corporation
| White Paper: | Posted: 19 Sep 2008
| | Published: | 19 Sep 2008 | |
Summary: |
The customer-driven age is upon us and succeeding in this environment requires a new set of goals and a new set of tools. Learn how CRM is the catalyst to transform organizations, empower employees and capitalize on new market opportunities.
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MORE SPECIFIC TOPICS:
IP Contact Centers